Bank and Utility Company Advice

Coronavirus Covid-19 Updates for Customers

                April 3 2020 (subject to change as coronavirus situation develops)

Banks, Building Societies, Loan Companies

Banks, building societies and loan companies have put special arrangements in place to assist current customers during the coronavirus situation.

This may include credit card payment breaks or lower minimum payments or change to overdrafts agreements for those impacted by coronavirus.

Please contact your provider if you need more information.

Utility Companies

The government has launched an emergency package with energy suppliers to ensure no-one faces any additional hardships in heating or lighting their home during the coronavirus outbreak. This package covers both credit and prepayment meter customers – and it includes a range of options from debt repayment plans to hardship funds where necessary. For more information on the package put forward by the Government and what Ofgem, the industry regulator, is doing during the outbreak, visit Ofgem.gov.uk.

Ofgem advice
‘ofgem’ have some really good information about Coronavirus (COVID-19) and energy costs. ‘ofgem’ promises no disconnections during this pandemic and highlight details of alternative methods of payment through their website:
https://www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energy-supply

Whether you are on a standard credit meter or a prepayment meter, energy suppliers are urging you to contact them via email or live chat first, where possible, with any non-urgent queries to keep phone lines free for those with serious issues or in vulnerable situations.

British Gas

Delay bill due dates and remove late payment charges

https://www.britishgas.co.uk

Scottish Power

Delay bill due dates, allow repayment over longer periods, offer alternative ways to pay.

13 April – Announced a 2 month payment break for all customers who require it

https://community.scottishpower.co.uk/t5/Extra-Help/Coronavirus-COVID-19-information-for-ScottishPower-customers/ta-p/15029 

EDF Energy

Delay bill due dates, allow repayment over longer periods, offer alternative ways to pay.

https://www.edfenergy.com

SSE

If you’re an SSE energy customer and you can’t pay because of the effects of the coronavirus, then you can apply to the OVO Coronavirus Hardship Scheme. It works by reducing people’s payments for up to three months. SSE will then work out a manageable plan that allows customers to pay it back later, a little bit at a time.

https://sse.co.uk/help/coronavirus-questions-and-answers

Bulb Energy

Delay bill due dates, allow repayment over longer periods, offer alternative ways to pay.

https://help.bulb.co.uk/hc/en-us

Eon Energy

Delay bill due dates and reassess monthly payment.

https://www.eonenergy.com

NPower

Delay bill due dates, allow repayment over longer periods, offer alternative ways to pay

https://www.npower.com

Co-op Energy

Co-op Energy’s response is handled by Octopus Energy which now runs the brand. At time of posting (3rd April 20) they haven’t committed to any specific measures but will offer help on a case-case basis. 

https://octopus.energy/blog/

Ovo Energy

At time of posting(3rd April 20), Ovo hasn’t committed to any specific measures but will offer help on a case-case basis. 

https://www.ovoenergy.com

Shell Energy

Delay bill due dates and allow repayment over longer periods.

https://shellenergy.co.uk

Small Suppliers:

Though some have committed to things such as not increasing direct debit payments or offering more flexible payments, most suppliers haven’t committed to any specific measures, but will offer help on a case by case basis

People’s Energy Company

Will continue to supply properties as normal. Your supply will not, at any point, be discontinued.

https://peoplesenergy.co.uk